User Support & Junior Systems Administrator

About FirmaTRUST:

FirmaTRUST is a leading Managed IT Services Provider committed to delivering exceptional IT solutions to small and medium-sized enterprises. Since our inception in 1997, we have focused on providing a comprehensive range of managed IT and security services to enhance our clients’ operational efficiency and security.

Position Overview:

We are seeking a User Support & Junior Systems Administrator to join our dynamic team. This role is crucial for providing top-notch technical support and administration for our diverse client base. As a key part of our operations, you will be responsible for ensuring that our clients’ IT environments run smoothly and efficiently.

Key Responsibilities:

• Provide technical support to users, addressing and resolving hardware and software issues.
• Assist in the maintenance and administration of servers and networks.
• Document and track support requests using ticketing systems.
• Conduct training sessions for users on IT best practices and system usage.
• Manage and maintain asset inventory of hardware and software.
• Support the implementation of security protocols and monitoring systems.

Requirements
Qualifications:

• 4+ years of hands-on experience in user support and systems administration.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proficiency in Windows and Apple operating systems.
• Working knowledge of server systems, particularly Windows Server (2008/2012).
• Experience with cloud services such as Office 365 and Google Workspace.
• Familiarity with MDM solutions and security protocols.
• Excellent troubleshooting skills and ability to work under pressure.
• Strong communication skills and a customer service-oriented mindset.
• Ability to adapt to rapidly changing technology and business needs.