Insight Global
Required Skills and Experience
- 1+ years of Help Desk, Desktop Support, IT Support, or Service Desk experience
- Experience provisioning and deprovisioning user accounts
- Experience performing password resets and access management tasks
- Hands-on troubleshooting experience with computer hardware, software, and operating systems
- Experience supporting MacOS environments
- Experience working with ticketing systems (Jira Service Management, ServiceNow, Zendesk, Freshservice, etc.)
- Experience supporting user accounts in Google Workspace
Nice to have Skills and Experience
- Experience with Jira Service Management
- Experience supporting Okta user administration and SSO
- Exposure to Windows and Linux environments Experience supporting
- Slack-based help desk workflows
- Experience working in a fast-paced technology, engineering, aerospace, or manufacturing environment Familiarity with Confluence documentation
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