Medical Assistant 2

Under supervision of the Practice Manager, guided by policies and procedures of the Ambulatory Services, the Hospital Assistant II assists in the delivery of care to patients being seen in the practice.  They will perform assigned patient care procedures in support of the care services provided to patients within the practice. They are required to adhere to the Telephone and House Standards as adopted by the department.  The assistant also assists with front and back office responsibilities, which include scheduling, pre-registering, verifying insurance, obtaining referrals and authorizations and coordination of required medical and financial information.  They work as a team member with other staff and consistently projects a professional, caring and courteous demeanor. The Hospital Assistant II is responsible for the efficient patient flow and provides support to multiple physicians. They communicate with referring physicians’ offices, and serves a liaison for the outside providers. They are responsible for insurance authorizations and pharmacy refills, as well as complicated treatment authorizations and hospital admission arrangements. This position requires flexibility to work evenings and weekends, if necessary.

 

Certification from an approved Medical Assistant program; or equivalent combination of training and experience. – Knowledge and abilities essential to the successful performance of the duties assigned to the position. – Current American Heart Association CPR Certification – Minimum of 3 months of recent experience working in a busy health care environment. – Willingness to learn new computer programs as needed to sustain practice operations. – Familiarity with insurance verification and authorizations – Ability to sit at a computer terminal for extended periods of time, with no restrictions for keyboarding. – Computer skills, including basic keyboarding skills, and experience and ability to work effectively in Word and Excel. – Ability to prioritize and work efficiently with multiple forms of patient & provider communication including email, fax and phone system. – Excellent organizational and problem-solving skills. – Excellent verbal skills. – Excellent interpersonal skills – Clear writing skills to include the ability to compose basic office communications. – Ability to deal sensitively and effectively with patients. – Ability to work at all UCSF sites

Prior experience in a pediatric healthcare setting – Experience with insurance verification, medical assisting, or patient financial services preferred – Bi-lingual or multilingual capability (Spanish, Cantonese, Russian) strongly preferred

LICENSES/CERTIFICATIONS – Current American Heart Association CPR certification POPULATIONS SERVED Employees who routinely provide direct patient care require a statement concerning Populations Served Competencies. Typically, a statement such as “Demonstrated ability to provide appropriate care based on the needs of a specific individual, including the patient’s age.” is sufficient. Select from the following patient age categories. Infant Child Adolescent

Basic Life Support, Certified Clinical Medical Assistant National Healthcareer Association