IT Support Specialist

RESPONSIBILITIES:

 

• • Help and assist IT staff as needed

 

• • Respond to technical requests by phone, email, or ticketing system as needed to maintain SLAs and Help Desk coverage

 

• • Track statistics on issue and problem resolutions

 

• • Work with systems and network teams to resolve customer issues

 

• • Answer help desk phone line and triage issues as needed

 

• • Ensure duties are delegated properly and tasks are complete on time

 

• • Asset management, shipping and tracking

 

 

 

QUALIFICATIONS: 

 

EDUCATION:

 

• • Highschool Diploma or GED.

 

• • A+ Certification (nice, but not required)

 

   REQUIREMENTS: 

 

• • Excellent Customer Service

 

• • 1 year in IT

 

• • Proficient experience with Zendesk or similar help desk/ticketing systems

 

• • Citrix Xen Desktop experience (nice but not required)

 

• • Experience in Ring Central &/or applicable VOIP/PBX experience

 

• • Familiarity with cloning/imaging software for desktops/laptops

 

• • Hands on experience providing level 1 support

 

• • Basic knowledge of Active directory or similar user management technology

 

• • Ability to quickly diagnose technical problems in person or remote

 

• • ability to manage multiple projects

 

• • Ability to lift 50 pounds

 

• • Understanding of general networking administration and Windows-based PC troubleshooting

 

• • Ability to manage/administer ticketing systems

 

• • Mac experience preferred

 

• • Windows Operating Systems Knowledge

 

• Understanding of basic hardware (laptop/desktop/hardware peripherals)