IT Student Assistant

Minimum Qualifications

• • Must maintain a minimum cumulative 2.0 GPA.
  • Must complete each term with minimum unit requirements for Undergraduate and Graduate student classifications. Proof will be collected at the end of each Spring and Fall term.
  • Ability to communicate effectively, both verbally and in writing.
  • Basic knowledge of Microsoft Windows and Microsoft Office.
  • Ability to follow instructions, organize tasks, and meet deadlines.
  • Strong attention to detail and accuracy.
  • Professional attitude, integrity, and willingness to learn.
  • Ability to work independently and collaboratively.
  • Ability to maintain positive working relationships with staff and the public.

Willingness to work at different locations in Sacramento and Oakland.

Preferred Qualifications

• • Under the amendment to Government Code Section 18220, state agencies shall give preference to a qualified applicant (up to 26 years of age) who is, or has been, a dependent child in foster care, a homeless youth, a formerly incarcerated youth, or a victim of human trafficking.
  • Experience using Adobe eSign and ServiceNow.
  • Basic understanding of IT equipment, including computers, laptops, and mobile devices.
  • Experience in administrative support or customer service.
  • Strong organizational and problem-solving skills.

Ability to take initiative, adapt to changing priorities, and handle assignments under pressure.

Duties and Responsibilities

• • In a learning capacity, the student will assist with staging and imaging of Desktop/Laptops, includes imaging, installing additional software with Microsoft Endpoint Configuration Manager (MECM or SCCM), quality assurance check, and deploying hardware as requested.
  • In a learning capacity the student will assist in the Survey Process of the department’s computer equipment, such as desktops, laptops, printers, monitors, docking stations, and IT accessories including wiping, staging, and validating.

In a learning capacity, the student will support the training room IT staff for all appointments and walk-ins computer-based issues request; including troubleshooting, researching, and resolving and updating the request through ServiceNOW.