IT Operations Associate

Responsibilities

• Receive, inspect, and process incoming technology shipments.
• Accurately inventory, label, and organize assets within our inventory management system.
• Prepare laptops, desktops, tablets, and mobile devices for customer deployment.
• Image, configure, and update Windows and macOS devices using established procedures.
• Perform quality inspections to ensure devices meet customer requirements.
• Package and prepare outbound shipments.
• Maintain inventory accuracy and warehouse organization.
• Securely process devices throughout their lifecycle, including deployment preparation and end-of-life processing.
• Coordinate warranty repair requests with manufacturers.
• Assist with inventory audits and other operational projects.
• Occasionally assist with client pickups and deliveries, including driving company vehicles as needed.
• Safely operate warehouse equipment, including pallet jacks.
• Maintain a clean, organized, and safe work environment.
• Work collaboratively with team members to meet daily operational goals.

Who Will Thrive in This Role

This position is ideal for someone who enjoys hands-on, process-driven work and takes pride in consistency, accuracy, and organization. While you’ll work with technology every day, the role is focused on operational execution rather than advanced technical troubleshooting or software development.

The ideal candidate enjoys staying busy, following established procedures, and seeing tangible results from their work each day. Someone who is dependable, adaptable, and motivated by producing quality work will be successful in this role.

Qualifications

• High school diploma or equivalent.
• Basic computer knowledge and familiarity with Windows or macOS preferred.
• Previous experience in warehouse operations, inventory control, shipping and receiving, logistics, manufacturing, technology operations, or a related field preferred.
• Strong attention to detail and organizational skills.
• Reliable attendance and punctuality.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize work in a fast-paced environment.
• Positive attitude with a willingness to learn and adapt.
• Team-oriented mindset with a commitment to producing high-quality work.
• Valid driver’s license with a satisfactory driving record required.
• Ability to lift up to 50 pounds