EB Support Team Technician

**Principal Duties and Responsibilities **

• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and assist with addressing complaints.
• Process applications and other paperwork – including review for accuracy and follow-up on missing information.
• Compile, sort, and e-file documents, business transactions, and other activities.
• Plan, prioritize, and complete day-to-day workload utilizing agency procedures and systems
• Understand COBRA rules and regulations and carrier participation requirements, and have a working knowledge of ancillary products.
• Contact carriers, physicians, group administrators, and/or insured employees, as necessary, to resolve customer inquiries.
• Maintain and update database systems.
• Act as liaison between clients and vendors.
• The individual holding this position must be able to handle multiple tasks and prioritize effectively.? The ability to complete tasks with accuracy, efficiency, and speed is important.

Requirements:

The ideal candidate will have

• Possession of a high school diploma or equivalent.
• Minimum of 1-2 years of experience in clerical work and/or customer service.
• Additional considerations are given to those who have experience working or volunteering in the nonprofit sector, and/or administrative assistance experience, and/or insurance.