- Job Title: IT Help Desk Technician
•At least 2 years of technical support experience
•Excellent customer service ethics
•In-depth knowledge of Windows and Mac OS operating systems and broad knowledge of Microsoft products
•Demonstrated knowledge of technical ability across a wide range of hardware, software, and mobile platforms
•Strong analytical and troubleshooting skills
•Excellent interpersonal skills
- Job Title: Lead, IT Application
•7 to 10 years’ experience supporting retail systems or IT management
•Undergraduate degree or equivalent work experience in information systems, computer science, or a related technical discipline.
•Able to articulate issues, build consensus around recommendations, define next steps along with defined timeline.
•Ability to effectively communicate at all levels of the organization
•Strong analytical and problem-solving skills.
•Highly organized and detail oriented.
- Job Title: Manager, IT Applications
•Bachelor degree in Computer Science or a related discipline
•Minimum of 8 years of systems/business analysis or consultancy experience
•Demonstrated communication and organizational skills with the ability to manage multiple tasks
•Strong communication skills (verbal and written)
•Solid understanding of IT systems including system design, databases, and programming concepts.
•Must be familiar with full-life cycle (SDLC) development and formal change management methodologies.
- Job Title: Analyst, IT PMO
•Two (2) to four (4) years of work experience, preferably in the life sciences and/or high-tech industries
•Strong communication skills
•Highly organized, self-motivated, and self-directed
•Experience developing metrics with use of reporting tools
•Experience with Smartsheet and Power BI a plus
•Experience as project coordinator or in a PMO environment (preferred)
•Must be proficient with business standard project management applications and standard office applications