IT Support Program
IT Support Program
Program Overview: Gain the skills needed to secure opportunities at top tech companies. In just a few weeks, this live, instructor-led, hands-on course equips you with essential knowledge and practical experience for in-demand IT Support roles. Analyze various IT systems and configurations. Install and configure enterprise-grade servers and networking equipment. Apply security best practices and earn the credentials that enhance employability.
We partner with Per Scholas, a nationally recognized leader in industry-driven tech education for over 30 years, to deliver proven, high-quality technical instruction tailored to real employer needs and emerging industry shifts.
Hybrid
Day
2/9/2026 to 5/22/2026
6/9/2026 to 9/28/2026
Time
Monday to Friday
9:00 a.m. to 4:00 p.m.
Office Hours:
4:00 p.m. to 5:00 p.m.
Length
13 weeks
Classroom
Hybrid
Virtual
Day
5/26/2026 to 9/16/2026
Time
Monday to Friday
9:00 a.m. to 4:00 p.m.
Office Hours:
4:00 p.m. to 5:00 p.m.
Length
13 weeks
Classroom
Virtual
What you get from this program
Unlock your career potential and showcase your job readiness to employers by earning the CompTIA A+ certification and the Google IT Support Professional Certificate at no cost. Learn 2 years of IT Support topics such as troubleshooting, hard drive technologies, and system administration in a fraction of the time. This Per Scholas training prepares learners for career success by incorporating workplace simulation into every training. This model ensures that learners do not simply acquire technical knowledge—they also practice applying it in team-based environments that reflect the realities of professional work. Also, your Career Coach prepares you with the tools to secure a role in the tech sector. Beyond your resume and LinkedIn profile, the curriculum helps you develop your professional and leadership strengths.
Certifications
You will prepare to earn the CompTIA A+ certification, and the Google IT Support Professional Certificate. As a Per Scholas alumnus, you may have access to advanced certifications such as the Security+ certification and others.
Career Opportunities
There are a wide variety of career opportunities including working in an office supporting other computer users to help manage a global corporate network or becoming a field technician installing and servicing remote locations.
- Help Desk Technician
- IT Support Specialist
- Network Administrator
During the Program
Learners need to maintain a 70% average grade throughout the course. All learners must comply with the attendance policy (allowed 2 absences and three tardies, including Week One) and take the CompTIA 1201 and 1202 tests.
Entry Requirements
- Must be 18 years or older
- Must be eligible to work in the USA
- HS Diploma / Equivalent (HSE/GED) US ONLY
- Must attend JobTrain’s Information Session and complete registration information
- Must demonstrate proficiency in basic Math, Computer Literacy, and English written and oral communication.
- Must live in the one of the following Counties – Marin, Napa, Solano, Sonoma, San Mateo, Santa Clara, Alameda, San Francisco, Contra Costa, or Santa Cruz. To find employment/training services in your area click here.
- Meet the pre-training income policy guidelines
- Can attend classes full-time for the entire duration of the course
- Able and committed to launching a tech career immediately following training
- Ready to make an important commitment to building your future
- Keen interest in technology as a career
- Can only enroll in one JobTrain training program
- Candidates must view program information video
- Complete enrollment assessment questionnaire
- Interview with the program instructor and counselor
- Complete 20hrs Tech Prep Work
- Required Courses
- Computer Hardware Basics Course (6 hours)
- Operating Systems Basics Course (12 hours)
- Required Courses
Want to brush up on some digital literacy skills before taking the IT Support course? Here are some recommended optional Tech Prep Work you can review:
- GCF Computer Basics Course (4 hours) This tech prep work tutorial will help you understand how computers work and how to use them. You will learn how to set up a computer, the difference between hardware and software, and the types of computers you can use. You will also explore operating systems, applications, the cloud, and much more.
- General Technology Training If you are new to computers, haven’t used them for a while, are a little unsure and uncomfortable, or just need a bit of a refresher, we have the tools to help you tackle technology at your own pace and gain the confidence you need to succeed. The course is self-paced and offered at no cost.
- Basic Computer Skills Course The Basic Computer Skills Course is available to provide training in common computer skills that can be used in your everyday lives. Each chapter contains online modules featuring learning activities followed by a knowledge check. The course is self-paced and offered at no cost.
- LinkedIn Learning: Working with Computer and Devices Learn about the different hardware parts that make up a computer. Explore the fundamentals of working with operating systems and applications and how to keep your computer secure. Plus, learn to work with essential productivity programs like word processors and spreadsheet tools. Follow along and learn the technical skills you need to succeed in our digital world. The course is self-paced and offered at no cost.