University of California Berkeley
Required Qualifications
Demonstrated customer service skills, including the ability to respond professionally and courteously to patient needs, questions, and concerns.
Demonstrated verbal and written communication skills to obtain, convey, and document patient and work-related information clearly and accurately.
Demonstrated interpersonal skills to establish effective working relationships and interact respectfully with patients, families, colleagues, and individuals from diverse backgrounds, identities, cultures, and lived experiences.
Ability to understand and follow written instructions, clinical protocols, and established procedures related to patient care.
Knowledge of medical terminology applicable to a healthcare setting.
Familiarity with electronic health record (EHR), patient scheduling, patient tracking, or comparable healthcare information systems.
Ability to accurately obtain and document patient information and recognize when findings or patient concerns should be escalated to appropriate clinical staff.
Experience with clinical support activities such as taking vital signs, rooming patients, specimen collection, point-of-care testing, or assisting with examinations and procedures.
Knowledge of patient privacy and confidentiality requirements, including HIPAA and requirements applicable to medical records.
Skilled in organizing and prioritizing work while managing competing patient-care, clinic, and administrative responsibilities.
Ability to adapt to changing unit priorities and workload demands while communicating effectively and collaboratively with supervisors regarding workload management.
Skilled in managing challenging patient or workplace interactions professionally and resolving or escalating concerns appropriately.
Familiarity with infection prevention, equipment safety, and other safety practices applicable to a clinical environment.
Possesses the skills, knowledge, and abilities necessary to successfully perform the duties and responsibilities of the position.
Education / Training
Graduation from high school (or GED) and one year of appropriate experience, or an equivalent combination of education and experience.
Licenses / Certifications
Current BLS/CPR certification (Required)
Current Medical Assistant Diploma (Required)
Current CA phlebotomy certification (CPT1) (if performing phlebotomy) (Preferred)
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