Mutual of Omaha
WHAT YOU’LL BRING:
- Service Desk Expertise: Leverage your experience in Service Desk operations to handle calls, emails, requests, and chat sessions with a high level of accuracy and attention to detail, ensuring exceptional customer service at every interaction.
- Troubleshooting and Support: Deliver comprehensive troubleshooting support to internal and external stakeholders across computer systems, networks, and production management to ensure timely and effective issue resolution.
- Accurate Ticket Management: Keep thorough records by entering all interactions into the ticketing system, regularly reviewing tickets for updates, and maintaining effective communication with business partners as needed.
- Continuous Learning: Stay current on the company’s business functions, operational processes, and systems, while keeping up with industry trends and technological advancements.
- Able to work remotely with access to a high-speed internet connection and located in the United States.
PREFERRED:
- Service Desk Process Expertise: Bring your proficiency in Service Desk processes and procedures, along with a strong understanding of business partner workflows and terminology, to ensure smooth and effective support.
- Technical Infrastructure Knowledge: Possess comprehensive knowledge of infrastructure components and business unit applications, including mainframes, distributed systems, microcomputers, and networks.
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