Bilingual Housing Case Manager

Full-Time (40 hours/week), Hourly, Non-Exempt.
Base Hourly Pay: $30.34; Bilingual: $0.50
Location: YWCA Golden Gate Silicon Valley, San Jose, CA 95112
Website: www.yourywca.org
Program/Department: Homelessness Prevention/Housing Department

Be a key part of shaping this future as our new Bilingual Housing Case Manager in our Homelessness Prevention program within our Housing Department.

Reporting to the Housing Coordinator II and the Director of Housing, the Bilingual Housing Case Manager provides housing support to individuals and families impacted by domestic violence, sexual assault, and human trafficking. Housing case managers provide case management, crisis counseling, safety planning, community referrals, building life skills, education/employment plans, and financial literacy that help survivors of domestic violence, sexual assault, and human trafficking work toward their housing stability. The Bilingual Housing Case Manager is a member of a high-performing team and supports all activities related to the coordination of maintaining housing stability, including tenant-landlord mediation, financial assistance, household budgeting, and direct advocacy.

We are seeking a compassionate, organized, and reliable individual with a high level of self-awareness and emotional intelligence. Essential to this role is a demonstrated ability to work with culturally and economically diverse individuals and families, including those impacted by trauma, and to function effectively in a fast-paced environment and respond appropriately to unexpected situations.

Candidates must have excellent interpersonal skills to work independently and as part of a team. You must have an understanding of feminism and a strong commitment to social justice. Additionally, an ideal candidate will possess knowledge of and sensitivity to domestic violence, human trafficking, and sexual assault issues, trauma, gender equity, and client-centered service provision.

Candidates must have a Bachelor’s Degree in a social services field or an equivalent combination of education and experience. Key to success is the ability to be present in a changing work environment; the ability to work independently and as a member of a diverse team with flexibility, initiative, and a sense of humor; and the ability to prioritize effectively and model healthy boundaries with empathy and compassion. Candidates should be competent in using Microsoft Office (Word, Outlook, Excel, PowerPoint) and have experience in confidential data management and record-keeping. The ideal candidate is a warm, self-starter deeply committed to providing services from a strengths-based, social justice, and anti-oppression framework. Prior advocacy-based counseling and case management experience is a plus.

Requirements:

• Bachelor’s degree in social services field or equivalent combination of education and experience.
• Minimum of two years of experience working in a social services environment and/or with strong knowledge of Santa Clara County community resources.
• Excellent formal and informal written and verbal communication skills.
• Bilingual, bi-cultural, and bi-literate skills in Spanish

Work hours are primarily weekdays. Schedule TBD. This role will be in person and in the office as determined by the supervisor. Candidate must live within the required service area of Santa Clara County and have reliable transportation to meet with clients in Santa Clara County. Delivery of service may include overtime to accomplish the task at hand. Work includes lifting up to 30 pounds. Susceptible to compassion fatigue and/or vicarious trauma.

Other requirements: 

• Cleared background check (fingerprinting)
• Valid TB test
• Valid 3+ years California driver’s license, reliable transportation, a clean driving record, and auto insurance.
• Must have completed or be willing to complete a 75-hour California State Domestic Violence and Sexual Assault Counselor certification. (Training will be provided)
• This position requires a Covid-19 vaccination due to the in-person interfacing required and to promote the health and safety of others in the workplace and our community.

YWCA BENEFITS:

• A competitive benefits plan: Employer-paid plans covering employee’s premiums for health, dental, vision, and life insurance, and EAP.
• A high deductible medical plan available including employer contributions and optional employee contributions and a limited Flexible Spending Account available
• 15 paid holidays are made available each year: New Year’s Eve, New Year’s Day, Martin Luther King Day, President’s Day, Women’s International Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous Peoples Day, Veteran Day, Thanksgiving, and the day after Thanksgiving, Christmas Eve and Christmas Day.
• 20 days of annual accrued PTO to start as a Full-time employee
• Employee Assistance Program (EAP) and Talkspace for employees and their household members
• Immediate Employee contributed 403b, and an Employer Contributed 401a Retirement Plan with optional employee contributions after eligibility is met
• Parental leave with supplemental pay for eligible employees for up to eight weeks
  Infertility benefits through Kaiser
• Chiropractic, acupuncture, and herbal benefits
• Annual Retention Bonus
• Employee Discounts with TicketsatWork
• Optional employee contributed pet insurance through United Pet Care
• Free Access to the Calm App
• With access through Kaiser for the Ginger App and Class Pass
• Free Access to an employee financial wellness program called FinFit offered in partnership with Paychex

TO APPLY: Submit Resume & Cover Letter to hr@yourywca.org with “Bilingual Housing Case Manager” in the subject line. Posting will continue until the position is filled. The YWCA Golden Gate Silicon Valley is an Equal Opportunity Employer.

Tagged as: Bilingual a plus, Eligible for benefits, Requires Driver’s License