Supportwave

This role involves resolving escalated technical issues, troubleshooting hardware/software/OS and connectivity problems, managing tickets through resolution, and supporting device provisioning and user onboarding for a smooth end-user experience.

Requirements

  • L1 IT Support/Desktop Support
  • Hardware, software, OS, and network connectivity troubleshooting
  • Device and application installation
  • Ticketing systems
  • English proficiency

Preferred

  • Mobile Device Management (MDM)
  • Conference Room/AV support
  • Basic network installation and cabling
  • User account and access management

To apply for this job please visit www.linkedin.com.