IT Support Analyst

Job Responsibilities

• Provide technical support to end users for hardware, software, and operating system issues.
• Troubleshoot and resolve computer, application, and device-related problems.
• Install, configure, and maintain computer hardware and software.
• Document incidents, service requests, and resolutions.
• Escalate complex issues following standard procedures.
• Perform root cause analysis and basic debugging.
• Communicate project updates and technical issues to team leads.
• Follow standard operating procedures and meet service level goals.
• Support equipment installation, maintenance, and user setup.
• Collaborate with team members to resolve technical issues and improve support documentation.

Required Qualifications

• High School Diploma or equivalent.
• 1+ year of experience in IT Support, Help Desk, Desktop Support, or Engineering Support.
• 1+ year of experience troubleshooting Windows operating systems, software applications, and hardware.
• Strong problem-solving, communication, and customer service skills.
• Ability to lift and install equipment up to 40 lbs.