IT Technician

Job Responsibilities:

• Provide onsite and remote support for the organization, responsible for troubleshooting and resolution of computer and mobile device hardware and software issues as well as telephone, printer, and networking issues.
• Work with Linux OS, administrative tools, and file system management.
• Maintain and install various wireless technologies (e.g., Bluetooth, Wi-Fi, RFID).
• Maintain and work with wired infrastructure (e.g., CAT6, LC fiber).
• Create, edit, and improve technical articles, KB’s and other procedures for systems at OMW Corporation.
• Support the management & executive teams in implementing the best practices and policy of CMMC & NIST.
• Support and Maintain Google Business Suite and Microsoft 365 Tenancies.
• Maintain a safe and LEAN work environment, including performing housekeeping duties.
• Maintains and promotes a safe and clean working environment.
• Meets attendance and punctuality standards.
• Additional duties as assigned.

Job Requirements:

• Minimum of 4 years of experience with desktop support experience.
• Minimum of 4 years of experience within a Windows and Linux environment.
• Excellent customer service and interpersonal skills, strong attention to details with excellent follow-up.
• Ability to establish priorities and manage workload effectively and efficiently.
• Must be organized.
• Must be willing to be onsite full-time.
• Strong communication skills, both verbal and written, especially through email and interpersonal communication.
• Knowledge of Microsoft Office programs.
• Experience working with ERP systems (a plus, not required).
• Working with Scripting – Python or PowerShell etc. (a plus, not required).

Education & Experience:

• AS or BS degree in Information Technology, Computer Science, etc. preferred but not required. Equivalent experience is acceptable