Call Center Operator

About the Role

As a CBRE Call Center Operator, you will provide information and resolve day-to-day issues in response to inquiries about products and services.

This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.

 

What You’ll Do

Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries, complaints and concerns. Advance, as vital.

Handle a large quantity of calls while maintaining accuracy and customer satisfaction.

Respond and follow up on an abundance of emails regarding customer inquiries.

Maintain detailed and accurate records of all customer interactions in the system.

Participate in regular training sessions to stay updated on product knowledge, policies, and standard processes.

Update company systems, customer service databases, and spreadsheets.

Follow company policies and procedures to ensure compliance with quality and service standards, under close supervision.

Assist with data tracking, generating usage reports and providing other adhoc reports as needed.

Suggest improvements to existing processes and solutions to improve the efficiency of the team.

Support special projects, campaigns and events as needed.

Impact through clearly defined duties, methods, and tasks are described in detail.

Use existing procedures to tackle straightforward problems while having a limited opportunity to exercise discretion.

Lead by example and model behaviors that are consistent with CBRE RISE values.
What You’ll Need

High School Diploma or GED, associate or bachelor’s degree preferred.

3+ years of experience in a customer service or call center environment.

Ability to follow basic work routines and standards in the application of work.

Familiarity with troubleshooting basic technical issues and providing step-by-step guidance.

Exceptional verbal and written communication skills with strong focus on active listening and empathy

Solid understanding of Microsoft Office Suite and Call Center software.

Strong organizational skills with an inquisitive mentality.

Ability to work in a fast-paced environment and remain calm under pressure.

Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups.

Flexible schedule, including availability in the evenings and weekend shift when needed.